Digital Transformation Trends has brought up many changes in every industry and these trends are reshaping in how companies operating. Companies understood the value of digital transformation trends. Digitalization is one of the most critical business enablers for success in today’s world. 

Internet of Things

IOT plays a vital role in the integration of various devices that collects data to manage assets, resources and services efficiently. IOT monitors traffic and public transport to reduce congestion and implements connected systems for public safety and emergency services. 

Customer Service Experience

Majority of consumers finds proactive Customer Service to be a positive experience. Companies adopting support to see 30% reduction in consumer complaints and improving retention rates. Personalization is an important factor to the customer experiences to build a sustainable relationship. 

Cloud Computing

Cloud Computing means storing and access the data or remote servers that are hosted on the Internet. Cloud Computing helps storing the large amount of data and make it accessible. There are 4 types of Cloud Computing, They are Public clouds, Private clouds, Hybrid clouds and Multiclouds. 

Public Cloud : These are run by third-party cloud service providers. Public Cloud offers storage and network resources over the internet. 

Private Cloud : Private cloud owned by a particular organization and privately hosted in their own data centers called as On-Prem. 

Hybrid cloud:

This model combines private and public cloud. It maintains the security and compliance capabilities found in private cloud architectures. 

There are 3 main types of Cloud Computing services:

Infrastructure as a service (IaaS)

Platform as a service (PaaS)

Software as a service (SAAS)